SIT20316 Certificate II in Hospitality

Course Description

The Certificate II in Hospitality has been designed as an entry level qualification for students who have a passion for the hospitality industry. This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafe’s, and coffee shops.

Core hospitality skills and knowledge is covered throughout this program including customer service, the preparation and service of espresso coffee and non-alcoholic beverages, hygienic practices and workplace safety. If you are interested in a career in Hospitality or are currently working in the sector and looking at formalizing your skill set, then this qualification is for you.

Please note: This course is superseded.

Possible Career Outcomes

  • Bar Attendant
  • Cafe Attendant
  • Catering Assistant
  • Food and Beverage Attendant
  • Front Office Assistant
  • Porter
  • Room Attendant

This Course is only available to Queensland High School Students

Course at a Glance

  • Duration

    Up to 26 Weeks
  • Start Date

    Flexible intake and start dates available.  Contact us for more information.
  • Study Mode

    Blended (Predominately
    Face-to-Face and Online)
  • Study Location

  • Campus Location

    At Student’s own
    Secondary School
  • Vocational Placement

    12 Complete Service
    Periods (Shifts)

Entry Requirements

Students are required to meet the following requirements below to enter into this course.

Please note that specific eligibility requirements are required to be met for Queensland Government Funded Programs. Refer to the Fees and Funding section for more information on funding options.

To be eligible to participate, the requirements are that students:

  • Must be enrolled in a Queensland secondary school, years 10-12
  • Must be a resident in Queensland
  • Must provide a letter from an authorized officer of the school confirming the student’s identification
  • Must not have completed or currently enrolled in a Certificate I or II level qualification funded under VETiS,
    unless enrolment and/or completion fell prior to July 1, 2014, in which case entitlement still stands for VETiS funding.

As a condition of your enrolment, students will be required to complete a student training and employment survey within three months of finishing or discontinuing the training.

The following units delivered as part of this qualification have academic prerequisite requirements. If students do not hold these, Queensford College is able to customise individual training plans to include the Prerequisite units.

Contact the Queensford College Student Support Team to find out more.

Unit in this qualification Prerequisite unit
SITHFAB004 Prepare and serve non-alcoholic beverages SITXFSA001 Use hygienic practices for food safety
SITHFAB005 Prepare and serve espresso coffee
SITHFAB007 Serve food and beverage

A Language Literacy and Numeracy (LLN) assessment is conducted on all entrants prior to enrolment into the program to ensure that Queensford College can support each student throughout the program.

Students will need to ensure they are able to connect to the internet and have the capability to use our online learning system that meets the minimum technical requirements, which are:

  • Access to a laptop/computer is preferred
  • An operating system supporting the following browsers (current version and up to three most recent versions): Chrome, Firefox, Safari(excluding Safari on Windows), and Microsoft Edge
    • For Windows: Windows 10, 4 Gb RAM installed (minimum)
    • FOR MAC: Mac OS X 10.13 or above
  • Access to Word processing software, such as Microsoft Word
  • Reliable internet connection

Course Overview

This qualification to be suitable for high school students who have an interest and passion for the hospitality industry. Student will have a desire to learn through the practical hands on approach and prior experience through a part time job or similar which will be beneficial.

Nationally recognised

Vocational Education and Training in Schools (VETiS) focuses on delivering qualifications to provide students with the skills and knowledge required for specific industries. Students can undertake one funded VETiS course, as part of their school studies, delivered in a school by a Registered Training Organisation (RTO) or by enrolling in a course with an external RTO.

Learn more about VETiS

  • Gain an understanding of the hospitality industry including where to source key industry knowledge and information, how to apply skills effectively and key social and cultural sensitivity
  • Strategies to work effectively in a team environment and customer services skills
  • Hospitality essentials such as responsible service of alcohol, preparation and service of non-alcoholic beverages, espresso coffee and food
  • Process financial transactions
  • Safety essentials such as the use of hygienic practices for food and workplace safety
Unit Code Unit Title
Core Units
BSBWOR203 Work effectively with others
SITHIND002 Source and use information on the hospitality industry
SITHIND003 Use hospitality skills effectively
SITXCCS003* Interact with customers
SITXCOM002 Show social and cultural sensitivity
SITXWHS001 Participate in safe work practices
Elective Units
SITHIND001 Use hygienic practices for hospitality service
TLIE1005 Carry out basic workplace calculations
SIRXSLS001 Sell to the retail customer
BSBCMM201 Communicate in the workplace
SITXCOM001 Source and present information
BSBSUS201 Participate in environmentally sustainable work practices

*This unit require vocational placement component where 12 complete service periods (shifts) are required.

Units are subject to change.

Students will be assessed through the following general methods of assessment that may apply for each unit. Each of the selected methods must be completed/deemed satisfactory, as each method is only a partial completion.

  • Written Assessment – a set of written tasks provided to the student required to be completed including, question and answer
  • Project/Report
  • Observation/Demonstration Report – students required to demonstrate tasks directly related to the training package requirements
  • Logbook

The Certificate II in Hospitality includes the requirement of a minimum of 12 complete service periods (shifts) of practical placement to be completed.

Vocational placement helps you prepare for the real world with real-life skills. For more information on work placement, including or support services that we are able to offer, please feel free to contact us or talk to your course advisor at Queensford College today.

Queensford College use industry current practices and methodologies to ensure the training program is relevant to industry while also meeting Training Package requirements. Our students have access to a team of reliable staff and trainers that are available throughout the course duration. For the duration of the course students will be supported with the following:

  • Student Services: for all administrative enquiries and on issues associated with general academic skills
  • Trainers: to answer any questions students may have about the course content, assessments and study progress
  • Help Desk: for any assistance on course materials and assessment submission through our online learning platform.

Participating in this course can: provide credit points towards the attainment of a Queensland Certificate of Education, and/or the attainment of a nationally recognised VET qualification and support young people’s transitions to employment, vocational and higher education pathways.

Fees and Funding Options

This course has Queensland Government funding available for eligible students.

Queensford College is a pre-qualified supplier approved by the Queensland Government to deliver publicly funded training and assessment. We are able to offer the following government subsidised training in Queensland, please click through for further information about each program.

  • VET in Schools (VETiS)

    Vocational education and training (VET) courses are available to students while they are still at school. This is often referred to as VETiS. VET is learning which is directly related to work. Nationally recognised qualifications are developed by industry to give people the knowledge and skills they need to work in a particular job.

    Learn more about information on eligibility and how you can apply for this subsidy.

    Learn more here

How to Apply

At Queensford College, we strive to make possible an easy, smooth, and efficient application process.

High school students are to check with their Career Advisor at school to see if they are eligible to participate then ask to register for the class.

VETiS program is designed on a flexible delivery model and completely customizable to support students to fit in with their school year schedule. Places are limited so early bookings are essential. To proceed, we require the following documents to be completed and returned back to us.

  • School Booking Form

    Completed by the School/VET Coordinator to secure a spot in the program.

  • Domestic Student Enrolment Form

    Domestic Enrolment Form to be completed and signed by the student and co-signed by their Parent/Guardian. As part of the enrolment, the student must provide their unique student identifier number (USI). If the student has not yet obtained a USI they can apply for it directly at Create your USI

  • Form of Identification

    A letter from an authorised officer of the school confirming the student’s

  • Student Information Confirmation

    As part of the Queensland Government Funding requirements, we require confirmation from the school for each student regarding their name, date of birth, year level, Australian residency status and Queensland residential address.


    Contact our VETiS Team for more information

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Interested in Studying at Queensford College?