BSB50420 Diploma of Leadership and Management

• How to streamline and manage quality customer services strategies
• Financial management concepts and strategies including budgets and financial plans
• Human resource essentials including recruitment, selection and induction of staff and how to implement and manage performance-management processes
• Organisational leadership skills including lead and manage effective workplace relationships, managing people performance, operational planning and how to maximize your team effectiveness.
• Safety essentials including Managing risk and strategies to ensure a safe workplace environment

Students will be assessed through the following general methods of assessment that may apply for each unit. Each of the selected methods must be completed/deemed satisfactory, as each method is only a partial completion.

• Written Activities Assessment/Knowledge Questions – a set of written tasks provided to the student required to be completed including, true/false, multiple choice, short answers or of the type where a ‘sequence of order’ list is required
• Assignment – this Assessment Tool will require written document(s) to be submitted and may take the form of short answer questions, completion of templates, or questions requiring research and more in-depth responses than the type of questions that would be included in Knowledge questions
• Practical Project – this type of Assessment Tool requires the student to complete a combination of tasks such as some type of practical task and some written work. Examples include (but are not limited to):
  • A roleplay – student to complete some written answers/sections of a document and the assessor recording their observation and /or comments about practical skill(s) being demonstrated while asking the student questions
  • A portfolio of research
  • A vocational logbook – record of tasks undertaken in the workplace by the student
  • A verbal report
  • A journal, diary or reflection by a student
  • A presentation (where there are preparatory notes, slides and the presentation itself)

Recognition of Prior Learning (RPL) is a form of assessment that acknowledges skills and knowledge gained through formal training conducted by industry or education, work experience, and life experience to gain Nationally Recognised Qualification. Credit for previous studies is not recognition of prior learning.

Credit is producing evidence of units of competency/qualifications previously undertaken and successfully completed. Applications for Credit Transfer, must include units of competencies completed, duration of the course and evidence of completion (certificate and transcript or statements of attainment).

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Queensford College use industry current practices and methodologies to ensure the training program is relevant to industry while also meeting Training Package requirements. Our students have access to a team of reliable staff and trainers that are available throughout the course duration. For the duration of the course students will be supported with the following:

• Student Services: for all administrative enquiries and on issues associated with general academic skills
• Trainers: to answer any questions students may have about the course content, assessments and study progress
• Help Desk: for any assistance on course materials and assessment submission through our online learning platform.