Queensford College

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CHC33021 Certificate III in Individual Support (Community Care)

Study In:

Adelaide

Brisbane

Duration

12 Months

Study Mode

Blended (On Campus & Online)

Are you passionate about helping people stay independent and connected in their own homes and communities? Our Certificate III in Individual Support (Community Care) gives you the practical skills and knowledge to work as a versatile community care worker. Blending aged care and disability support, this qualification opens the door to rewarding careers across home care, community support services, and supported living.

You'll learn to provide person-centred support that promotes independence and wellbeing across both aged care and disability contexts, support community participation and social inclusion, and contribute to ongoing skills development using a strengths-based approach. The course also builds your skills in dementia and palliative support, safe work practices, and effective communication — preparing you to support a diverse range of people in the community.

This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

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What You'll Learn

Provide person-centred, individualised support across home and community care settings that promotes independence and wellbeing
Work effectively in aged care and provide support to people living with dementia using a palliative approach
Support community participation and social inclusion for the people in your care
Contribute to ongoing skills development using a strengths-based approach and work effectively in disability support
Communicate effectively in health and community services while following safe work practices and infection prevention and control

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More Information

Qualification Recognition

Nationally recognised

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Course Outline

Unit code	Unit name	Core/ elective
Core Units (9 required)
CHCCCS031	Provide individualised support	Core
CHCCCS038	Facilitate the empowerment of people receiving support	Core
CHCCCS040	Support independence and wellbeing	Core
CHCCCS041	Recognise healthy body systems	Core
CHCCOM005	Communicate and work in health or community services	Core
CHCDIV001	Work with diverse people	Core
CHCLEG001	Work legally and ethically	Core
HLTINF006	Apply basic principles and practices of infection prevention and control	Core
HLTWHS002	Follow safe work practices for direct client care	Core
Group A Elective Units
CHCAGE011	Provide support to people living with dementia	Group A elective
CHCAGE013	Work effectively in aged care	Group A elective
CHCPAL003	Deliver care services using a palliative approach	Group A elective
Group B Elective Units
CHCDIS011	Contribute to ongoing skills development using a strengths-based approach	Group B elective
CHCDIS012	Support community participation and social inclusion	Group B elective
CHCDIS020	Work effectively in disability support	Group B elective

Assessment Methods

Assessment Method	Overview
Knowledge Quiz	Questions such as true/false, multiple choice, matching, drag and drop, or sequencing. Available in Moodle as a quiz.
Short Answer	Short form responses to capture evidence of knowledge and, in some cases, skill application.
Practical Project / Observation	Requires students to complete practical tasks and written work related to the practical. May involve: Short answer questions Roleplay activities (including creating/updating documents) Presentations (notes, slides, and delivery) Completion of templates, documents, or formal reports Lab activities (evidence such as screenshots) Case studies Trainers/Assessors may use observation checklists during these tasks.
Vocational Placement	If required by the training package, Queensford College will arrange vocational placement or work-based training. If the course has vocational placement requirements, units where placement is required must be listed.

Vocational Placement Information

Important Information About Mandatory Vocational Placement

Vocational placement is a compulsory component of this course and is critical for achieving competency in specific units. Students cannot receive the qualification until all placement requirements are completed.

Placement Duration & Timing

The course requires a minimum of 160 hours of mandatory vocational placement. Vocational placement is typically scheduled towards the end of the course, after completing relevant theoretical components. This ensures students are well-prepared for real workplace environments.

Placement Support

Queensford College assists in arranging suitable placements, but students are expected to actively participate in the process. Comprehensive support and guidance is provided, including detailed information on placement timing, structure, and expectations during course and placement orientation sessions.

Before You Enrol

Understanding the placement requirements is essential prior to enrolling. If you have any questions about vocational placement or how it fits into your course, please contact your course advisor or our Admissions Team for more information.

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Vocational Placement and Practical Classes

Enrolling in the CHC33021 Certificate III in Individual Support (Ageing and Disability) requires students to complete practical training and vocational placement in a regulated aged care setting. By enrolling in this course, students acknowledge and accept the following conditions:

1. Physical Demands & Workplace Expectations

Practical training and placement involve physically demanding tasks such as:
Manual handling, mobility assistance, personal care, and daily living support
Using assistive and medical equipment, including lifting/transferring clients
Students must follow all workplace health and safety procedure, including infection control, hygiene, personal protective equipment (PPE) use, and manual handling protocols.

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Due to the nature of work, students may also encounter challenging experiences such as supporting individuals with chronic illness or age-related conditions, addressing grief and loss, providing palliative care and coping with the passing of those in their care. It is important for prospective students to carefully consider these factors when deciding if this course is right for them.

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2. Health & Safety Compliance

Students must inform the training provider and host facility of any medical conditions, injuries, or physical limitations that could affect their ability to safely and effectively perform care-related tasks.
Any relevant health conditions, allergies, or other factors that may impact participation must be disclosed prior to placement.
Students must meet all vaccination, health screening, and infection control requirements as mandated by industry and government regulations.

3. Legal & Regulatory Requirements

Students must obtain and maintain a valid National Police Check before vocational placement.
Depending on the state or territory, additional clearances (e.g. NDIS Worker Screening Check or Working with Vulnerable People Check) may be required.
Failure to obtain or maintain required clearances may prevent placement and impact course completion.

4. Professional Conduct & Industry Standards

Students must demonstrate:

Professionalism, respect, empathy, confidentiality, and effective communication when working with older people, colleagues, families, and supervisors.
Compliance with organisational polices and client rights

Failure to meet these expectations may result in removal from placement and impact course progression.

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5. Completion Requirements

Practical training and vocational placement are mandatory components of the course. Students who are unable to complete these components due to personal, medical, or legal reasons may result in ineligibility for the qualification.

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By enrolling in this course, students acknowledge these requirements and accept responsibility for meeting all expectations necessary for successful completion.

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RPL & Credit Transfer

You may be eligible for Recognition of Prior Learning or Credit Transfer for this course.

Find Out More

Student Support

Queensford College use industry current practices and methodologies to ensure the training program is relevant to industry while also meeting Training Package requirements. Our students have access to a team of reliable staff and trainers that are available throughout the course duration. For the duration of the course students will be supported with the following:

Student Services: for all administrative enquiries and on issues associated with general academic skills
Trainers: to answer any questions students may have about the course content, assessments and study progress
Help Desk: for any assistance on course materials and assessment submission through our online learning platform.

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To view more information and access Support, please click here.

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Students must meet the following requirements and prerequisite to enter this course.

Academic Entry Requirements

For Queensland Students (Career Start):

Aged 15 years or older and no longer at school
Permanently reside in Queensland
Australian or New Zealand citizen, Australian permanent resident, or temporary resident with an eligible visa
Not already hold a Certificate III or higher qualification completed within the last 10 years
Not currently enrolled in another qualification

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For South Australia FFS students:

Enrolled in Year 10, 11 or 12

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LLND Requirements

All students must undertake Queensford College’s Language, Literacy, Numeracy and Digital (LLND) skills assessment via online LLN Robot System.

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For South Australia VFSS funded students:

In response to ASQA Standards 1.7 Supporting Students and 5.1 to 5.3 Informing and Protecting Students, DIS has introduced the Upfront Assessment of Needs (UAN) for school students undertaking publicly subsidised accredited training. School students must undertake the mandated short indicative assessment (SRNI) to assess if the individual is at the required ACSF Exit Level 2. If no further assessment is indicated, the individual can proceed in the UAN process. However, if further assessment is indicated, the student will need to undertake the Literacy and Numeracy Comprehensive Assessment (LaNCA) test to enable confirmation and establish the current ACSF Working Level and ACSF Exit Level.

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Course Study Requirements

For South Australia VFSS funded students:

To be eligible for access to a subsidised training place in an approved course, a school student must meet the following criteria.

They must be:

An Australian citizen or New Zealand citizen or,
A permanent Australian resident or,
An eligible visa holder
Reside in South Australia

AND ARE:

Enrolled in Year 10, 11 or 12 and employed in a Training Contract that combines VET and school-based curriculum including SACE

OR ARE:

Enrolled in Year 11, 12 or 13 and are 16 years of age or turning 16 years of age in the current year of that enrolment, and
Are undertaking SACE or equivalent and,
Have completed a preparatory VET pathway

Training providers must sight evidence to demonstrate the eligibility criteria has been met. Further detailed information on the range of evidence the Department accepts as demonstration of having completed a preparatory VET pathway, refer to the VET for School Student Approved Evidence for Completion of a Relevant VET Pathway Guide. To be eligible for a subsidised school-based apprenticeship or traineeship, school students must be in year 10, 11 or 12 at the time of commencement. School students below year 10 are not eligible to access a subsidised training place under a contract of training arrangement.

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Find out more about South Australia's VFSS opportunities.

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Computer Requirements

Students will need to ensure they are able to connect to the internet and have the capability to use our online learning system that meets the minimum technical requirements, which are:

Access to a laptop/computer is preferred
An operating system supporting the following browsers (current version and up to three most recent versions): Chrome, Firefox, Safari (excluding Safari on Windows), and Microsoft Edge
- For Windows: Windows 10, 4 Gb RAM installed (minimum)
- FOR MAC: Mac OS X 10.13 or above
Access to Word processing software, such as Microsoft Word
Reliable internet connection

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Vocational Placement

160 Hours

Possible Career Outcomes

Personal Care Assistant
Personal Care Giver
Community Care Worker

Next Intake Date

View Calendar

Apply Now

Fees and Funding Options

Choose how you'd like to pay for this qualification. Government-subsidised places are available to eligible students, or you can enrol on a full fee-for-service basis.

This qualification is funded in Queensland under Career Start. Open the program below for pathways, eligibility and fees.

This course is funded under QLD Career Start — one of the Queensland Government's core funded vocational education and training programs, managed by the Department of Trade, Employment and Training (DTET).

Find out more about Career Start

Select your funding pathway

Total Non-Concession Fee $60.00 $4.00 per unit × 15 units

Total Concession Fee $30.00 $2.00 per unit × 15 units

Upfront co-contribution fees will not exceed 30% of the total fees to be paid for the qualification or skill set. All fees will be charged and collected at the unit of competency level.

Delivery locations

Brisbane

To access a subsidised place under the general training pathway, a student must:

be aged 15 years or older and no longer at school;
permanently reside in Queensland;
be an Australian or New Zealand citizen, Australian permanent resident (including humanitarian entrants), or a temporary resident with an eligible visa subclass;
not already hold a Certificate III or higher qualification completed within the last 10 years (school and foundation-skills qualifications do not count); and
not be enrolled in another qualification, whether funded by DTET or not.

This qualification has no additional course-specific entry requirements beyond Queensford's standard academic and English requirements.

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Fee-free for eligible students. Available fee-free for eligible students under 25 and School-Based Trainees, and for eligible Queensland Year 12 graduates transitioning to employment. The co-contribution below applies to all other eligible students.

Total Non-Concession Fee $1,568.00 $1.60 per nominal hour × 980 hours

Total Concession Fee $627.20 $0.64 per nominal hour × 980 hours

Upfront co-contribution fees will not exceed 30% of the total fees to be paid for the qualification or skill set. All fees will be charged and collected at the unit of competency level.

Delivery locations

BrisbaneGold CoastIpswichLogan – BeaudesertSunshine CoastToowoombaTownsvilleMoreton Bay – NorthMoreton Bay – SouthCairns

To access a subsidised place under the apprenticeship or traineeship pathway, a student must:

have entered into a training contract for a DTET-funded qualification and be registered on the relevant systems;
if from overseas, hold a visa allowing them to work in Australia;
not be enrolled in another qualification; and
not have already completed 2 apprenticeship or traineeship qualifications (including school-based) within the last 10 years.

School students can only access apprenticeships and traineeships through a registered School-based Apprenticeship or Traineeship (SAT).

Free Apprenticeships for Under 25s

Refund Policy

Prefer to pay your own way, or not eligible for government funding? This qualification is also available on a full fee-for-service basis, with flexible payment plan options.

For current full-fee pricing and payment plans, contact one of our Course Advisors.

Support & resources

Student Handbook Complaints & Appeals Student Support Services

Questions about fees or funding? Call 1300 230 623 or email info@queensford.edu.au. Eligibility requirements for government-funded programs vary between Australian states and territories.

Qualification Recognition

Course Outline

Assessment Methods

Vocational Placement Information

Vocational Placement and Practical Classes

RPL & Credit Transfer

Student Support

Academic Entry Requirements

LLND Requirements

Course Study Requirements

Computer Requirements

Personal Care Assistant
Personal Care Giver
Community Care Worker

Fees and Funding Options

Support & resources

Related Courses

Ready to get started with Queensford College?

Enquire Now

Study With Us

More Info

Qualification Recognition

Course Outline

Assessment Methods

Vocational Placement Information

Vocational Placement and Practical Classes

RPL & Credit Transfer

Student Support

Academic Entry Requirements

LLND Requirements

Course Study Requirements

Computer Requirements

Personal Care AssistantPersonal Care GiverCommunity Care Worker

Fees and Funding Options

Support & resources

Related Courses

Ready to get started with Queensford College?

Enquire Now

Study With Us

More Info

Personal Care Assistant
Personal Care Giver
Community Care Worker