CRICOS Course Code: 112655G

CHC33021 Certificate III in Individual Support

Course Description

Are you passionate about making a difference in the lives of individuals with disabilities and older adults? Our CHC33021 Certificate III in Individual Support course provides you with the essential skills and knowledge to work as a dedicated support worker. With a growing need for compassionate care, this qualification opens doors to rewarding career opportunities in a variety of settings, including residential care, home care, and community support services.

Learn to provide personalised support, promote independence, and enhance the quality of life for individuals with diverse needs. Our course covers essential topics such as communication skills, health and safety, behavior support and much more. By completing this qualification, you’ll be prepared to contribute to the well-being of vulnerable individuals and make a meaningful impact on your community.

This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Possible Career Outcomes

  • Residential Care Worker
  • Residential Care Officer
  • Community Care Worker
  • Personal Care Giver
  • Personal Care Assistant

Course at a Glance

Course at a Glance

  • Duration

    46 Weeks

  • Start Date

    Various intake and start dates available. Contact us for more information.

  • Study Mode

    On Campus, Blended Delivery

  • Study Location

    New South WalesQueenslandSouth Australia

  • Campus Location

    Brisbane, Adelaide, Parramatta

  • Vocational Placement

    120 Hours

Entry Requirements

Students must meet the following requirements and prerequisite to enter this course. Students must be of 18 years of age at the time of course commencement.

Students must have completed at least an Australian year 11 or equivalent*

*Mature age students, who do not hold a qualification and wish to study with Queensford College, will be assessed based on their work experience.

English Language Proficiency

All students must undertake Queensford College’s Language, Literacy, Numeracy and Digital (LLND) skills assessment via online LLN Robot System.

Student must provide evidence of attaining an overall IELTS score of 6 bands or equivalent scores on a similar test (such as PTE etc) to commence a Certificate III Qualification or higher. OR

Student must have attained at least Advanced Level of English and must provide evidence of the same before commencing a Certificate III Qualification or higher.

 

English Language Requirements Exempted if

The student is enrolled in full-time school studies as a principal course including in a secondary exchange programme, a postgraduate research course, a standalone English Language Intensive Course for Overseas Students (ELICOS), and Foreign Affairs or Defence sponsored students. OR

The student has completed at least five years’ study in one or more of the following countries: Australia, UK, USA, Canada, New Zealand, South Africa, or the Republic of Ireland. OR

If the student is a citizen and hold a passport from UK, USA, Canada, NZ or Republic of Ireland. OR

If student has in the last two years before applying for the student visa, had completed in Australia and in English Language, either Senior Secondary Certificate of Education or substantial component of a course leading to a qualification from the Australian Qualifications Framework at Certificate IV or higher level, while they held a student visa.

For more information on entry requirements, please visit: queensford.edu.au/international-admissions

All students are required to undergo required vaccinations / immunisations before and complete a Police Check, manual handling training, and first aid training prior to commencing their vocational placement at their chosen facility.

Any costs will be shouldered by the student.

Students will need to ensure they are able to connect to the internet and have the capability to use our online learning system that meets the minimum technical requirements, which are:

  • Access to a laptop/computer is preferred
  • An operating system supporting the following browsers (current version and up to three most recent versions): Chrome, Firefox, Safari (excluding Safari on Windows), and Microsoft Edge
    • For Windows: Windows 10, 4 Gb RAM installed (minimum)
    • FOR MAC: Mac OS X 10.13 or above
  • Access to Word processing software, such as Microsoft Word
  • Reliable internet connection

Course Overview

This qualification to be suitable for students who have interest in working and caring for older people.

  • To facilitate the empowerment of older people and provide support to people living with dementia
  • Meet personal support needs for clients and Provide individualised support including loss and grief support
  • Support independence and wellbeing of your clients including communication skills
  • To provide home and community support services while following safe work practices for direct client care

Nationally recognised

Unit code Unit name Core/elective
CHCCCS031 Provide individualised support Core
CHCCCS038 Facilitate the empowerment of people receiving support Core
CHCCCS040 Support independence and wellbeing Core
CHCCCS041 Recognise healthy body systems Core
CHCCOM005 Communicate and work in health or community services Core
CHCDIV001 Work with diverse people Core
CHCLEG001 Work legally and ethically Core
HLTINF006 Apply basic principles and practices of infection prevention and control Core
HLTWHS002 Follow safe work practices for direct client care Core
CHCAGE011 Provide support to people living with dementia Elective
CHCAGE013 Work effectively in aged care Elective
CHCPAL003 Deliver care services using a palliative approach Elective
CHCAGE007 Recognise and report risk of falls Elective
CHCCCS017 Provide loss and grief support Elective
HLTAID011 Provide First Aid Elective

Students will be assessed through the following general methods of assessment that may apply for each unit.
Each of the selected methods must be completed/deemed satisfactory, as each method is only a partial completion.

Assessment method Overview
Quiz Questions e.g., true/false, multiple choice. Matching, drag and drop, ‘sequence of order’ list is required, or similar. These will be available in Moodle as a quiz.
Short answer Questions are short form responses to capture evidence of knowledge and in some cases, skill application.
Practical project/ observation These Assessment Tools require students to complete practical tasks and written work related to the practical.

Practical tasks vary and may require the Trainer/Assessor to complete an observation checklist observing skills of students, and/or students to complete templates and documents related to the practical tasks.

This tool may include but is not limited to the following:

·         short answer questions

·         roleplay involves student undertaking a role and addressing specific requirements – may include creating/updating documents to support the roleplay

·         presentation (where there are preparatory notes, slides, and the presentation itself)

·         completion of template to prepare specific documents and/or formal reports

·         lab activities including submitting evidence as a screenshot

·         case studies.
Observation/practical skills demonstration Assessments which consist only of observations
Vocational placement If the training package require students to attend vocational placement or work-based training Queensford College will arrange the same of the students’ behalf. If the course has vocational placement requirement, list the units where students are required to complete the placement below.
Holistic assessment Short answer questions which cover a range of units with common knowledge/skill areas.
 Important Information About Mandatory Vocational Placement
Vocational placement is a compulsory component of CHC33021 Certificate III in Individual Support and is critical for achieving competency in specific units. Students cannot receive the qualification until all placement requirements are completed.
Placement Duration & Timing
The course requires a minimum of 120 hours of mandatory vocational placement. Vocational placement is typically scheduled towards the end of the course, after completing relevant theoretical components. This ensures students are well-prepared for real workplace environments.
Placement Support
Queensford College assists in arranging suitable placements, but students are expected to actively participate in the process. Comprehensive support and guidance is provided, including detailed information on placement timing, structure, and expectations during course and placement orientation sessions.
Before You Enrol
Understanding the placement requirements is essential prior to enrolling. If you have any questions about vocational placement or how it fits into your course, please contact your course advisor or our Admissions Team for more information.

Enrolling in the CHC33021 Certificate III in Individual Support (Ageing) requires students to complete practical training and vocational placement in a regulated aged care setting. By enrolling in this course, students acknowledge and accept the following conditions:

1. Physical Demands & Workplace Expectations

  • Practical training and placement involve physically demanding tasks such as:
  • Manual handling, mobility assistance, personal care, and daily living support
  • Using assistive and medical equipment, including lifting/transferring clients
  • Students must follow all workplace health and safety procedure, including infection control, hygiene, personal protective equipment (PPE) use, and manual handling protocols.

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Due to the nature of work, students may also encounter challenging experiences such as supporting individuals with chronic illness or age-related conditions, addressing grief and loss, providing palliative care and coping with the passing of those in their care. It is important for prospective students to carefully consider these factors when deciding if this course is right for them.

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2. Health & Safety Compliance

  • Students must inform the training provider and host facility of any medical conditions, injuries, or physical limitations that could affect their ability to safely and effectively perform care-related tasks.
  • Any relevant health conditions, allergies, or other factors that may impact participation must be disclosed prior to placement.
  • Students must meet all vaccination, health screening, and infection control requirements as mandated by industry and government regulations.

3. Legal & Regulatory Requirements

  • Students must obtain and maintain a valid National Police Check before vocational placement.
  • Depending on the state or territory, additional clearances (e.g. NDIS Worker Screening Check or Working with Vulnerable People Check) may be required.
  • Failure to obtain or maintain required clearances may prevent placement and impact course completion.

4. Professional Conduct & Industry Standards

Students must demonstrate:

  • Professionalism, respect, empathy, confidentiality, and effective communication when working with older people, colleagues, families, and supervisors.
  • Compliance with organisational polices and client rights

Failure to meet these expectations may result in removal from placement and impact course progression.

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5. Completion Requirements

  • Practical training and vocational placement are mandatory components of the course. Students who are unable to complete these components due to personal, medical, or legal reasons may result in ineligibility for the qualification.

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By enrolling in this course, students acknowledge these requirements and accept responsibility for meeting all expectations necessary for successful completion.

Recognition of Prior Learning (RPL) is a form of assessment that acknowledges skills and knowledge gained through formal training conducted by industry or education, work experience, and life experience to gain Nationally Recognised Qualification. Credit for previous studies is not recognition of prior learning.

Credit is producing evidence of units of competency/qualifications previously undertaken and successfully completed. Applications for Credit Transfer, must include units of competencies completed, duration of the course and evidence of completion (certificate and transcript or statements of attainment).

Learn more  Enquire now

Queensford College use industry current practices and methodologies to ensure the training program is relevant to industry while also meeting Training Package requirements. Our students have access to a team of reliable staff and trainers that are available throughout the course duration. For the duration of the course students will be supported with the following:

  • Student Services: for all administrative enquiries and on issues associated with general academic skills
  • Trainers: to answer any questions students may have about the course content, assessments and study progress
  • Help Desk: for any assistance on course materials and assessment submission through our online learning platform.

Fees and Funding Options

Queensford College has a number of options to allow you to select a payment method best suitable to your financial situation.

  • Upfront 100% Payment*

    Payment through your own pocket either by EFT or credit card (MasterCard or Visa).

    *Students are not required to paymore than 50% of the total tuition fees upfront before the commencement of the course that is more than 25 weeks. Upfront 100% payment is required for courses of 25 weeks or less.

  • Payment Plan

    Payment through convenient instalments weekly, fortnightly, monthly or per semester.

    Terms and conditions will apply, please contact our team for information.

    Contact Us

  • Direct Debit

    Payment through a Direct Debit: withdrawal of funds can be arranged and scheduled from your nominated bank account.

    Terms and conditions will apply, please contact our team for information.

    Contact Us

Interested in Studying at Queensford College?

Enquire Now

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